1. What are your main products ?
A: Our main products are the Prepress CTP System(4up and 8up Online/Offline Thermal CTP, CTCP, VLF CTP and CTCP, Flexo CTP, Processor) and Post Press Packing Equipments(Laminating Machine, Foil Stamping and Die Cutting Machine, Paper Box Window Patching Machine, Book Binding Machine and so on) and the Printing Consumables(Offset Printing Plates, Inks, Printing Blankets, Plate Dot Densimeter).
A: Our partners in USA, Canada, Mexico, Colombia, Turkey, Hungary, South Africa and so on are very pleased with our technician support service and product performance.
You can get the Pre-press and Post Press equipments and consumables all in one and no worry about the after-sales service from our company.
2. Where is your factory ?
A: Our CTP machine factory is located in Hangzhou city, which is about 1.5 hours by train from Shanghai. You are warmly welcome to visit our factory!
3. What is your warranty for the CTPs ?
A: Three years' Laser Head and main spare parts for the CTPs, one year for the Processor.
4. What is the Lead Time ?
A: Usually 20-30 days, and we will try our best to meet your demands.
5. Can you also supply the Workflow and RIP ?
A: Yes, we can provide the Workflow Brain New and RIP Compose V9. Machine price does not include software.
6. What about the installation and after-sales technician support ?
A: Our engineer can go to help the installation and provide the necessary training. The buyer should take the round air plane tickets, service charge and the local accommodation cost. Any problems or questions, we will be at your disposal 7x24 hours. Among our large amount of CTP installations worldwide, there are also many end users(printers) who have purchased the CTP products from EcooGraphix China directly and EcooGraphix technical service team support these installations remotely with regular on site visits.
These end users printers all run the CTP systems with full satisfaction due to our robust quality, seamless remote service, thorough training and maintenance. If you are a printer who is considering purchasing directly from EcooGraphix China, there is no hassle on installations, training and after sales service. We guarantee your satisfaction.
